1. What is the CAP-Sewer program?

The Customer Assistance Program (CAP-Sewer) helps eligible low-income residential customers reduce their monthly sewer service costs. Approved customers receive a 10 % credit on each monthly bill, applied automatically to their account.

2. Why did the District create this program?

Murphys Sanitary District recognizes that rising costs can impact residents with limited incomes. The CAP-Sewer program was created to provide a modest, fair way to support qualifying customers while staying within the District’s financial capacity.

3. How much assistance will I receive?

Approved participants receive a 10 % discount on their monthly sewer bill. The credit begins on the first billing cycle after your application is approved and continues through the program year (July 1 – June 30).

4. Who is eligible to apply?

To qualify, you must:

• Be affected by a rate increase.
• Be a full-time resident at the address receiving MSD sewer service.
• Have your account in good standing (not locked off or delinquent).
• Have only one active sewer account in your name.
• Not be claimed as a dependent on another person’s tax return.
• Have a household income at or below 200 % of the Federal Poverty Guidelines, or be currently enrolled in the PG&E CARE Program.

5. What documents do I need to submit?

You must include:

• A completed CAP-Sewer Application, and
• Either:
  • A copy of your PG&E CARE Program bill, or
  • Proof of household income
• Tenants must also attach a CAP Tenant Authorization Form signed by the property owner.

6. I rent my home. Can I still apply?

Yes. Tenants are eligible with the property owner’s written permission. The owner must complete the Tenant Authorization Form confirming that the tenant resides at the service address and is responsible for the sewer bill.

7. How many people can receive assistance?

Funding is available for up to 100 residential customers per fiscal year. Applications are accepted on a first-come, first-served basis until funds are depleted.

8. When can I apply?

Applications are accepted year-round as long as funding remains. To stay enrolled, customers must reapply each year between April 1 and May 31 for the next program year beginning July 1.

9. How will I know if I’m approved?

MSD will mail or email a notice confirming approval. The 10 % credit will appear automatically on your next billing cycle.

10. Does this program cover water or other utilities?

No. CAP-Sewer applies only to Murphys Sanitary District sewer service. For water-bill assistance, contact your water provider directly.

11. What happens if I miss a payment?

If a participant receives two delinquency notices within 12 months, they may be removed from the program and will be ineligible to reapply for 12 months.

12. How is the program funded?

The CAP-Sewer program is funded through non-rate revenues and community donations, not through sewer service charges. Unused funds do not carry over to the next year.

13. Do I have to reapply every year?

Yes. All participants must reapply annually and verify continued eligibility to remain in the program.

14. How do I apply?

Pick up an application at the Murphys Sanitary District office, or download forms from www.murphyssd.corg.

Submit completed applications by mail, email, or in person with required documentation.